UPS Expanding Temperature True Services for Global Supply Chain

UPS is expanding its Temperature True portfolio of services to meet the diverse needs of the global healthcare products supply chain, Dirk Van Peteghem, vice president of UPS Healthcare Logistics, tells PMP News. The expansion features more options for shipping around the world temperature-sensitive products such as specialty pharmaceuticals, biologics, medical devices and diagnostics, as well as generic consumer health and veterinarian medicine.

UPS’s UPS Temperature True Product Manager Lisa Fuller-Howard will be speaking in an exclusive Webcast with PMP News on Tuesday, October 15. Joining her is Gary Hutchinson, president of Modality Solutions. The two will discuss how to develop a comprehensive risk management process for your cold chain.

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"We saw the need for expanding UPS Temperature True after analyzing the results of our annual Pain in the (Supply) Chain survey as well as listening to our customers in our day-to-day interactions,” said Van Peteghem. “Trends driving the demand for broader options include the need for cost management, regulatory compliance, and product security combined with planned global expansions.”

A range of temperature-sensitive products have been previously shipped through UPS Temperature True, but the service, along with most offerings in the temperature-sensitive logistics industry, has been “very focused on products in the high-end of the spectrum,” says Van Peteghem. “Executives have told us they would love to see it expanded.”

In addition, Van Peteghem says that new European Union Good Distribution Practices are emphasizing greater temperature control.

So UPS has expanded its service levels under UPS Temperature True to include the following:

• UPS Temperature True Plus for both active and passive shipments to maintain the strictest of temperature ranges in transit. UPS is able to offer the highest level of monitoring around-the-clock in this service, says Van Peteghem. For instance, UPS employs its regional 24-hour control tower monitoring along with detailed SOPs developed specifically with each customer. UPS can employ active shippers such as its PharmaPort 360 or other such systems. “At this level, we offer the most control over shipments as well as the greatest ability to intervene should we need to,” he says. “We can monitor the shipment’s internal temperature and take action according to customer instructions. And we can even tell whether a door has been opened. We can detect any temperature excursion, mitigate it, investigate what led to it, and make sure that the product integrity is preserved and that all the lessons are learned to make our processes even more robust.” In addition to proactive monitoring and intervention services, services include risk management and contingency planning.

• UPS Temperature True Standard for shipments that need lower levels of in-transit monitoring, while still maintaining product compliance. Service features passive temperature control during priority delivery services. It focuses on “speed of delivery” and offers fast international time in-transits by leveraging direct routings within our extensive International Air Freight network, UPS reports.

• UPS Temperature True Saver for large-volume temperature-sensitive shipments balancing both cost management and regulatory compliance. The "first-to-market" standardized ocean freight solution is currently being piloted with customers and will roll out early in 2014. Service will provide ocean shipping via reefers for high-volume shipments and will be “a very cost efficient option,” says Van Peteghem. Companies will need to validate their containers, and UPS can help with test shipments and assessing risk.

To determine what service level a company needs, UPS’s solutions team takes a “consultative approach” to evaluate the company’s risk tolerance, volume, temperature requirements, destination, duration, and preferred transport mode. “Based on such details, we might advise certain packouts and air-freight service levels,” says Van Peteghem. “We now have a broad service portfolio that better matches needs. And we are constantly expanding our lanes as the industry grows.”

UPS continues to offer packaging consultation, he adds. “We can perform temperature profile studies of our network to optimize packaging for a product according to manufacturer specifications. We know the minimum and maximum temperatures of our small package, air freight, and ground freight networks, so we can tell them whether they are under or over packaging during the summer or winter.”

UPS can couple its Temperature True service with other offerings, such as UPS Proactive Response or UPS Proactive Response Secure, which can include monitoring, tracking, and insurance.

UPS maintains 42 healthcare facilities with temperature and humidity control around the world. “We’ve also invested in people,” says Van Peteghem. “We have packaging experts and even pharmacists on board. Not everyone can hire their own expert, so we can provide that support.”

To learn more about UPS Temperature True, visit: www.ups.com/healthcarelogistics.

UPS’s UPS Temperature True Product Manager Lisa Fuller-Howard will be speaking in an exclusive Webcast with PMP News on Tuesday, October 15. Joining her is Gary Hutchinson, president of Modality Solutions. The two will discuss how to develop a comprehensive risk management process for your cold chain. Register for free at this link

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